Since Messenger is the most popular and widely used messaging service on the internet, it makes sense to create a Facebook Messenger Bot for your business. Although there are already thousands of bots available in the Marketplace, most of them were designed for businesses that operate exclusively on the internet.
Of course, you can always develop your own bot, but creating a bot that works with the rest of your application takes more skill and planning. In order to create a bot that works well with other applications, you need to implement certain policies and features that make your bot useful to any other application. Below are some tips on how to make your Messenger Bot work with other applications.
Since every user has different operating systems, you need to provide a mechanism for the bot to run on a variety of operating systems. As a rule, the most useful bots will run on Windows, Mac OS X, iOS, Android, and Amazon's Alexa.
Each device will have an option that allows you to enable bot communication. If your bot has to support more than one operating system, set up the option to run on the closest or most compatible operating system that your customer has. If you decide to support multiple operating systems, set up your bot as an extension of the user that activated the feature in order to avoid accidentally triggering the feature on other platforms.
Every user has different settings and options. If you decide to allow third-party applications to communicate with your bot, it's important to provide users with the ability to configure their messages and even their system settings. Each user has different default settings for their computer, so you should use an action on the settings button in order to load up the user's default settings for the chat. You can use the same method to set up your bot as well.
You should also make sure that your bot can send mails and messages from the user. It should be noted that since Messenger is a kind of platform, it doesn't have a user-interface. Therefore, you should use the Send menu in order to send the messages to the correct recipient. When sending the message, it's also important to ensure that it will be sent from the correct recipient.
Unlike a desktop application, your bot will only receive basic files. If your bot wants to send a file to a user, it should be able to run on the platform and pick up the file automatically. Since your bot doesn't have a configuration, it will just pick up files that you give it by giving the file extension.
Your bot should have a menu where it can show the latest news and notifications. Since Messenger is similar to Whatsapp, you should include the option to show a widget that displays the latest news. This way, your customers will know when a new update will be available.
If you want to make your bot work effectively, it should be setup for the right uses. For example, if you run a messaging bot that works with various messaging platforms, it will work effectively with one specific platform such as Facebook Messenger.
Make sure that you provide your bot with short, easy to read, and straight to the point text. People who are on Facebook are busy with business, and they can't understand long text anyway.
Set up your bot with a complex setup process. The aim of this process is to provide as little learning curve as possible to the user. It's important that your bot does one thing and do it well.
By following these tips, you can create a Messenger Bot that is functional and usable. Once you've setup the settings properly, your bot will be very useful.